CRM
New customer acquisition is crucial for the survival of your business. What is still of a greater importance, is maintaining and improving the relationship with your existing customers. With the CRM module of iFacto Distri+ an efficient customer management becomes possible. Because the CRM module is fully integrated all the other Distri+ modules, redundant data and interface problems are avoided. The main functionalities of the CRM module are:
- Management of commercial relationships (prospects, customers, suppliers, subcontractors, dealers, ...)
- Complaint Management
- Task planning
- Contact registration and visit reports
- Campaign management, marketing campaigns and follow-up
- Forecasts
- Reports and statistics
- Integration with Outlook: mail logging, synchronization of contacts, tasks and appointments
