For this 2019 report, we surveyed more than 500 buyers who purchase from manufacturers, wholesalers and distributors. We found that, although 75% of product purchases are already made online, buyers are still not buying as much online as they’d like. But is meeting this demand as simple as offering them the ability to buy online? Or do buyers expect more? In this report, we review the role of and demand for e-commerce in the B2B buying process. We look into professional buyers’ current and future needs. And we advise you on how best to meet them and how you too can benefit. Download the report to get insights on the following topics: B2B e-commerce today: The prominent role of online channels in the B2B buying process The unmet demand for (better) B2B online sales How to meet your buyers’ needs and move them online: What do buyers expect from B2B online buying channels? What can deter buyers from buying online? Meeting B2B buyers’ KPIs through e-commerce Choosing the right e-commerce platform for your customer and for your business Preparing your e-commerce platform for the future of B2B buying Use these insights to better understand your buyers, stay ahead of trends and gain a competitive edge.

Over the past 15 years iFacto has taken more than 300 SME to the next level by analyzing, optimizing and computerizing their business processes. Managing Partner Steven Arrazola de Onate: “In 2018 we achieved a record revenue of 10 million euros. This year we also celebrate our 15th anniversary and I’m very pleased with our long-term partnerships of Varo, Katoen Nation, Accent Group, Filliers,  … “. iFacto focuses especially on the wholesale and distribution, food-, production- and services companies by implementing ERP software based on Microsoft Dynamics 365, NAV or AX. In these sectors iFacto is the Belgian market leader.   Steven: “Walk the talk is our statement. Creating added value, building good customer relationship and yielding within time and budget are the fundamentals to our customers. They can rely on a team of good educated and experienced consultants. In a meanwhile we this team has 70 employees. Past year iFacto welcomed 10 new employees and is still searching for new enthusiastic  members. Steven: ,,This year We also got nominated for Trends Gazelle, which is a nice reward to everybody in the organization.’’ For the coming years iFacto is expecting a lot of growth potential.  iFacto would like to realize a growth of 50% and anchor on west-Flemish ground. To realize that we opened a new office in Kortrijk. Steven continues: ,,Opening a new office is a strategic choice to extend our business in West Flanders, but also a nice to have for our local colleagues. It saves them the long daily rides to our headquarters in Kontich or Hasselt.’’ ,,And last but not least iFacto wants to realize 33 projects, add 20 new customers and 15 new consultants, developers and project managers. A year full of challenges, but we love to be challenged.’’