Artificial Intelligence to support all Microsoft business users with Microsoft Copilot.
Integrating Microsoft Copilot into Dynamics 365 opens up a world of possibilities for businesses. This AI assistant, based on generative AI and Natural Language Processing (NLP), automates tasks within CRM and ERP systems and improves overall efficiency.
Microsoft Copilot is a smart assistant that uses advanced language models (Large Language Models, LLMs) and organizational data. It is a powerful tool that helps users increase productivity and creativity in the workplace.
For small and medium-sized organizations, Copilot offers intuitive AI tools that encourage employee creativity and save time. Some benefits include:
Within Dynamics 365 Sales, Copilot provides a chat interface that allows salespeople to quickly retrieve summaries of their opportunities and leads, track recent changes to their records, prepare for meetings and read the latest news about their accounts.
To keep salespeople up to date on their sales records, Copilot summarizes changes made to lead, opportunity and account records. This summary is generated based on the audit history of the records. This allows the salesperson to quickly have all the up-to-date information at their fingertips.
For customer service agents, Copilot provides contextual answers to questions via chat and e-mail. It draws on knowledge bases and solution histories to always suggest the best solution to customer questions. This allows employees to respond faster and more accurately to handle tickets efficiently and provide a better customer experience.
Copilot also integrates with Microsoft 365 applications such as Word, Excel, PowerPoint, Teams and Outlook. It helps users with writing, generating content and increasing overall productivity.
For short, Microsoft Copilot is the future of business innovation. By combining AI-driven knowledge with organizational data, it provides customized solutions.
Copilot, the smart assistant, taking businesses to new heights!
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