Your partner in digital transformation

Level up your business

We strengthen our clients' digital foundations and guide them to the next level, providing them with technologies to achieve better performance and more efficient operations.

With our team of experienced and motivated consultants, we deploy solutions based on Microsoft Dynamics 365, complemented by our own sector-specific applications for wholesale and distribution, steel, finance, production and food. This enables our clients to realise their growth ambitions.

Satisfied customers

Microsoft Partner of the Year 2022 & 2023

Great recognition for our hard work, expertise and innovative DNA, that's what the Microsoft Partner of the Year award 2022 & 2023 means to us. This award represents our successful trajectories with clients, where we take operations and digitalisation to the next level every time.

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Microsoft Partner Of The Year winner 2023

Cloud Solutions Partner for Microsoft Cloud

As recognition of our expertise in Microsoft Business Solutions, we achieved all six Partner Designations, which means we have now also been awarded the seventh distinction: Cloud Solutions Partner for Microsoft Cloud.

iFacto Group

Steven Arrazola de Oñate

Managing Partner

Management Team - Dynamics 365 BC

Gilbert Henderickx

Partner | Solution Manager

Eric Wauters

Partner | Development Manager

Kristof Cornelis

Operations & Project Manager

Peter Sente

Sales Manager

Management Team - Dynamics 365 F&SCM

Wim De Wilde

Managing Partner

Thomas D'Hoore

Operations & Project Manager

Sales

Peter Sente

Sales Manager

Yannick De Decker

Sales Manager Distri+

Admin | Customer Support

Els Hofinger

Office Manager

Peter Vanalme

Service Desk | D365 Consultant

Herman De Meulder

Service Desk | D365 Consultant

Christian Jouhannet

Customer Service Consultant

Strong partnerships

Together towards a targeted approach

Our implementation process is based on proven methods, while being fine-tuned to match your situation. Our project approach guarantees good preparation and close monitoring of the different project stages, the project plan, the timing and the budget by our project managers.

Diagnostic investigation

During the sales process, iFacto starts with a diagnostic study in which we identify the customer's requirements and wishes and then translate them into the standard application in a demo. Based on that data, an initial budget estimate is made.
Business process analysis

Then we map out the business processes. The BPA describes the processes, strategic decisions, possible adjustments and will serve as a blueprint for your implementation process.
Installation and setup

During the installation and setup phase, the implementation process starts. After a kick-off, the software is installed and your system is set up.
Detail system set-up

The foundation laid during the installation and setup phase will be further detailed in a next design phase. The consultant will now further set up and parameterise the system with the customer. An initial trial conversion takes place. The customer starts the first partial tests and documents the work instructions. This phase concludes with a simulation, with all key users going through the processes.
Deployment phase

The deployment phase involves training, user acceptance tests and final conversion. The project team releases the project before the Go Live milestone is reached.
Operational phase

During start-up, you can call on our consultants if necessary. Afterwards, the support team will support you further.