Return & complaint management in Business Central

MasterClass 18: Return & complaint management in Business Central, from registration to processing

In this masterclass, you’ll gain a comprehensive understanding of how our complaints module works within Business Central.

• Recording and categorizing complaints 
  We’ll show you how to correctly record, categorize, and follow up on complaints using categories, causes, and action codes.
• From complaint to action 
  You’ll learn how complaints are translated into concrete follow-up actions and how these can be assigned and resolved automatically or manually. We’ll also explore the integration with sales return orders or credit memos for seamless financial processing.
• Insights through follow-up and reporting 
  We’ll also focus on follow-up and reporting via fact boxes and role centers, so you can quickly gain insight into customer information, history, and open cases.
• Sneak peek 
  To wrap up, we’ll give you a sneak preview of new capabilities with Model Context Protocol (MCP) and Copilot, which allow complaints to be created automatically.

After this session, you’ll have all the knowledge you need to organize your returns and complaints process more efficiently, consistently, and with greater automation.

Practical information

• Start: 9:30
• Duration: approximately 45 minutes
• Target audience: Business Central end users
• Language: Dutch

Would you like to attend this MasterClass?

• Please fill in the form below.
• You will receive confirmation of your registration by email.
• A few days in advance, you will receive instructions on how to attend the webinar virtually.