Servicedesk | iFacto

Customer Support

In case of error messages, problems or questions, our Customer Support Team is at your service. 


Whenever possible, report a problem or question via e-mail and always provide sufficient information. For urgent and blocking questions, we can also be reached by phone.

Opening hours

Monday      8u30 - 17u
Tuesday      8u30 - 17u
Wednesday8u30 - 17u
Thursday8u30 - 17u
Friday8u30 - 17u
iFacto Office

Tips and tricks

What info can you pass on to the Support Team?

  • At which company does the problem occur?
  • Which user(s) is/are affected by the problem?
  • Describe the problem/question as clearly as possible and, if possible, include a screenshot of the message. 
  • What actions lead to this problem/message?
  • Which menu brings you to that problem / message?
  • Have any actions already been taken to solve this problem? If so, which actions?
ERP software Microsoft Dynamics 365 door iFacto

Support Team

Christian Jouhannet

Christian Jouhannet

Customer Service Consultant
Peter Vanalme

Peter Vanalme

Service Desk | D365 Consultant
iFacto Team

Herman De Meulder

Service Desk | D365 Consultant